Випуск 28

УДК 658.3

P. 84-97.

The theoretical aspects of logistics quality management have been studied as the integration of the logistics management and the fundamental quality management issues implementing the Total Quality Management approach. Logistics quality management aims at producing products (services) satisfying the consumer needs and the standards based on more efficient usage of available material, financial, informational and human resources.

The following concepts of the logistics quality management approach have been highlighted: 1) integration of enterprise logistics and quality management based on the general cybernetic system theory; 2) the process approach to the logistics flow and the quality formation flow; 3) the principle of comprehensiveness; 4) general key points in the organization of material flow and the quality as a flow; 5) the need to establish an optimum level of customer service (a customer is considered as any consumer of goods, activity and services offered by a company on the market); 6) the principle of interrelation and interaction of logistics chain processes; 7) the requirement to create and maintain business and partnership relations with other companies.

Key words: logistics, quality management, logistics quality management, transport services, processes, flow.

O. KRYVORUCHKO, D. Sc. (Econ.),

Kharkiv National Automobile and Highway University