Випуск 24

УДК 658:656.13.032

P. 139-152.

In this article the problem of forming the value of passenger motor transport services as a management object has been studied. The purpose of the article is to ground an object composition and its structure managing the value of passenger motor transports services. In the article the ways to determine the term «value» are analyzed, their disadvantages and advantages are revealed on the basis of the theoretical grounding and logical generalization, the term «value» of passenger motor transport services is specified. A model forming the value of these services and representing composition and structure of management object has been developed on the basis of existent ways to determine parameters and size of passenger motor transport services value with the use of methodology of IDEF0 functional modeling. This model allows motor transport enterprises to increase the level of offered services value, quality of passenger servicing and, as a result, their competitiveness, service efficiency and maximal financial profit. We suggest forming composition and structure of management object on the basis of evaluation of service value depending on consumer satisfaction of its parameters. The given description of value of passenger motor transport services as a management object can be used to describe objects to manage other services taking into account the specific character of their formation.

Key words: service, value, process, forming, object, management.

S. LEGKIY, Сand. Sc. (Econ.),

Gorlivka Automobile and Highway Institute of State Higher Educational Establishment «Donetsk National Technical University»