Випуск 25

УДК 658:656.13.032

P. 135-144.

In this article the issue of formation of control system of value of passenger motor transport services is discussed. The purpose of the article is substantiation of contents and structure of the control system of value of these services. Basing on the analysis of the existing control systems of value of goods and services, and the created value of services of the passenger motor transport as the object of management, using the system and cybernetic approaches, the model of the control system of value of these services displaying its contents and structure is developed. The suggested model allows motor transport enterprises to create their own control system of value of the provided services, administrative decisions on control and provision of the highest value of services to increase the level of competitiveness, efficiency of activity and obtaining financial stability. We offer to form the contents and structure of the control system of value on the basis of association of management functions in each cycle in three blocks: decisive, reformatory, and information and control. The developed control system of value of services of the passenger motor transport can be used for management of value of other services taking into account the specific features of its formation.

Key words: service, value, management system, management function, management cycle, feedback.

V. SHYNKARENKO, D. Sc. (Econ.); S. LEGKIY, Сand. Sc. (Econ.),

Kharkiv National Automobile and Highway University