Випуск 19

УДК 65.0 (075.8)

P. 45-56.

The basic stages of business-processes improvement of the motor transport enterprise have been substantiated. They are: collection of the data about the business-processes functioning; its modeling and estimation; determination of improvement necessity; formation of the improvement group; selection of the improvement methods and its realization; estimation of the improvement efficiency; regular business-processes monitoring. The particular feature of the suggested improvement process is the expediency substantiation of the corresponding methods usage on the basis of morphological analysis according to the parameters of their estimation and limitations.

Key words: business-process, improvement process, business-processes estimation, improvement methods of business-processes.

KRYVORUCHKO О., Dr. Econ. Sc., КОGUT Yu., Assistant

Kharkiv National Automobile and Highway University