Випуск 21
06/21/17 14:23
A SYSTEM OF PASSENGER BUS-STATION PERFORMANCE INDICATORS (PBS)
By: K. SHCHEBLYKINA, Postgraduate
УДК 658:656.072
P. 190-205.
The experience of performance-indicator formation for various sectors of the national economy has been analyzed. A Balanced Scorecard of passenger bus-station performance has been developed according to various spheres of its activities: finance, staff, customers, main processes at passenger bus-stations. An operation sequence for developing the Balanced Scorecard of passenger bus-station performance has been proposed.
Key words: efficiency, system, assessment indicators, balanced scorecard.
K. SHCHEBLYKINA, Postgraduate,
Kharkiv National Automobile and Highway University
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17_eng.pdf4.9 M
Випуск 21