Випуск 22

УДК 65.0 (075.8)

Р. 7-21.

The approach to choose the methods of improving business-processes is offered whose characteristic features are: substantiation of advisability of their implementation on the basis of the results of assessment and establishment of the desired level of indexes; using matrix method to graphically present the interdependence of indexes on whose basis the conclusions are formed on the necessity to improve the methods; development of recommendations on using the specific methods to improve the processes depending on the necessity to increase the indexes of their assessment.

Key words: business-process, business-processes assessment, business-processes improvement, methods of improving business-processes.

О. KRYVORUCHKO, Dr. Econ. Sc., Yu. SUKACH, Cand. Econ. Sc.,

Kharkiv National Automobile and Highway University